Play Smart.
Stay in Control.
on77 is committed to providing a safe, fair, and transparent gaming environment for every player in Pakistan. We believe that gaming should always be fun — and never more than you can comfortably afford. This page gives you the tools, knowledge, and support to keep it that way.
Our Responsible Gaming Commitments
Six core commitments that guide how on77 protects every player in Pakistan.
Self-Exclusion Programme
If you feel you need a break, on77's self-exclusion tool lets you suspend your account for a chosen period — from 24 hours to permanent closure. During exclusion, all access and marketing communications are blocked immediately.
Deposit Limits in PKR
Set a daily, weekly, or monthly deposit cap in PKR directly from your account settings. Once a limit is set, it takes effect instantly. Reducing a limit is immediate; increasing one requires a 48-hour cooling-off period to prevent impulsive decisions.
Session Time Reminders
Lose track of time? Set customised session reminders that alert you every 30, 60, or 90 minutes. When a reminder fires, a clear on-screen notification prompts you to review your play. It is your call — but the nudge is always there.
Loss Limits & Reality Checks
You can cap the maximum amount you are willing to lose in a given period — in PKR — so that a bad run does not spiral. Combined with our reality-check pop-ups, you always have an accurate picture of your net session result.
Cool-Off Periods
Not ready for a full self-exclusion? A cool-off lets you pause your account for a short, defined window — 24 hours, 7 days, or 30 days — without permanently closing it. This gives you breathing room without a permanent decision.
Transparent Account History
Your full transaction history, bet log, and net win/loss summary for any date range are available in your account dashboard at any time. Transparency is the foundation of responsible play — you should always know exactly where you stand.
Self-Exclusion & Account Controls
Take control at any time. These tools are available to every on77 player in Pakistan — no questions asked.
24-Hour Break
A single day away from the platform. Activates immediately and cannot be reversed before the 24-hour window expires.
INSTANT ACTIVATION7-Day Cool-Off
A full week away. Useful when you notice your gaming is becoming a habit rather than a pastime you enjoy.
RECOMMENDED FIRST STEP30-Day Exclusion
A meaningful month-long pause. You will receive no promotional communications during this period whatsoever.
MOST SELECTEDPermanent Closure
Permanently closes your on77 account. Any remaining balance is processed back to your payment method (Easypaisa, JazzCash, or bank account) within 5 business days.
IRREVERSIBLELog in to your on77 account → navigate to Account Settings → Responsible Gaming → select your preferred tool. Alternatively, contact our 24/7 support team at [email protected] (plain text — not a link) and request immediate exclusion. Your request will be actioned within 30 minutes.
Recognising Problem Gambling
For the vast majority of players in Karachi, Lahore, Islamabad, and across Pakistan, on77 is an enjoyable pastime. But for some, gaming can become problematic. Knowing the warning signs — and acting on them early — makes all the difference.
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to use on77's built-in tools or reach out to one of the support organisations listed on this page. There is no shame in asking for help — it is the strongest move you can make.
- Spending more on gaming than you originally planned or can afford.
- Borrowing money or selling possessions to fund gaming sessions.
- Chasing losses — depositing more PKR to try to recover what you have lost.
- Hiding gaming-related expenditure from family members or friends.
- Neglecting bills, rent, or essential expenses because of gaming spend.
- Feeling restless, irritable, or anxious when not able to play.
- Using gaming as a way to escape stress, anxiety, or problems at home or work.
- Failed attempts to cut back or stop gaming, despite wanting to.
- Preoccupation with gaming — constantly thinking about the next session.
- Mood heavily dependent on whether you won or lost on a given day.
- Withdrawing from family gatherings, friends, or social commitments to play.
- Lying to loved ones about how much time or money you spend on gaming.
- Relationships with family or colleagues becoming strained due to gaming.
- Missing work, studies, or important responsibilities because of gaming sessions.
- Consistently playing for far longer than you intended.
- Playing late at night or in the early hours at the expense of sleep.
- Feeling that you need to play with increasing stakes to get the same excitement.
- Returning to the platform immediately after a losing session to "get even".
Quick Self-Check
Ask yourself these questions honestly. If you answer "yes" to three or more, consider using on77's self-exclusion tools or speaking with a support organisation.
This self-check is for reflection only — it does not send any data. If you are concerned, use on77's account controls or contact our support team.
Support Resources
You are never alone. These resources — and our own support team — are here whenever you need them.
on77 Support Team
Our 24/7 English-language support team is trained to assist with responsible gaming requests, including immediate account suspension, limit setting, and referrals.
[email protected]Umang Helpline (Pakistan)
A confidential mental health and counselling helpline available to people across Pakistan dealing with behavioural and addiction-related concerns.
0311-7786264 (Mon–Sat 9am–9pm)Rozan Counselling Centre
Rozan offers professional psychosocial support and counselling services across Pakistan, with particular focus on community outreach and accessible mental health care.
Islamabad-based — contact details publicly availableTalk to Someone You Trust
Sometimes the most powerful first step is talking honestly with a family member or close friend. Many people find that opening up breaks the cycle and leads to positive change.
Family & Community Supporton77's Platform Commitments
Responsible gaming is not just a legal requirement for on77 — it is a foundational part of how we operate. We are committed to creating an environment where playing on77 is always a positive, sustainable experience for every user in Pakistan.
Gaming should add to your life — not take away from it. That is the standard we hold ourselves to, and why we invest heavily in the tools, training, and infrastructure that make responsible gaming real rather than just a policy statement.
Robust Age Verification
Every new account on on77 undergoes CNIC-based age verification before any deposit or play is permitted. We do not allow access to anyone who cannot confirm they are 18 or over.
Proactive Monitoring
Our system actively monitors gaming patterns for signs of problem gambling — such as rapid deposit escalation or prolonged unbroken sessions. Our team may proactively reach out if concerning patterns are detected.
Staff Training
All on77 customer-facing staff receive dedicated responsible gaming training, equipping them to recognise signs of distress and handle sensitive conversations with empathy and professionalism.
No Marketing to Excluded Players
Players who have activated self-exclusion or a cool-off period are immediately removed from all marketing lists. You will receive no promotional emails, push notifications, or bonus offers during your exclusion period.
Secure, Transparent Transactions
Every deposit and withdrawal in PKR — whether via Easypaisa, JazzCash, SadaPay, or a major Pakistani bank — is recorded and fully visible in your account history. No hidden charges. No surprise deductions.
Ready to Play? Set Your Limits First.
Enjoy everything on77 has to offer — from Jackpot Slots to Test Cricket betting — with confidence, knowing your safety tools are ready when you need them.